Social Moderator (Daily rate contract)

About Flo Flo is the world’s #1 health app on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, it became the first product of its kind to reach a $1B valuation in 2024. Flo has 400M+ downlo, 75M+ monthly users, and 6M paid subscribers, known for the highest-rated experience in the App Store’s health category. The company aims to build the next generation of digital health with AI-powered, privacy-first, clinically backed solutions. The Job Flo is seeking a sharp, emotionally intelligent Social Moderator for its English-speaking social channels. The role involves maintaining a safe, respectful, and engaging social media experience by monitoring posts, comments, and creator content with sensitivity to nuance, tone, and emerging risks. The position is a remote contract role within the extended Social Growth team, responsible for tracking brand-relevant news, flagging content opportunities, and reviewing creator or ambassador posts from a moderation and tone-of-voice perspective. Your Experience Must have: • 2+ years experience in community management, social media moderation, or digital customer support. • Exceptional written English skills with strong attention to tone, grammar, and context. • Emotionally intelligent, perceptive, and calm under pressure. • Familiarity with TikTok, Instagram, and YouTube comment environments. • Strong understanding of online community safety, platform guidelines, and moderation best practices. • Comfortable working independently, remotely, and across time zones. • Able to review sensitive topics with empathy and professionalism. Nice to have: • Experience moderating within women’s health, wellness, or lifestyle spaces • Previous work reviewing influencer or UGC content. • Awareness of basic content compliance and flagging procedures. Responsibilities Community & Comment Moderation: • Monitor social comments, DMs, and replies daily across TikTok, Instagram, and other English-language platforms. • Respond to community messages reflecting Flo’s tone of voice and values: informative, kind, and sharp when needed. • Flag and escalate sensitive or potentially harmful content appropriately. • Support social team during content takeovers, spikes, or creator campaigns. • Help maintain a positive, inclusive environment in all social spaces. Content & Risk Review: • Review creator, ambassador, and influencer content for tone, clarity, or sensitivity issues before publication, ensuring alignment with medical and compliance guidelines. • Assess UGC and branded content for fit with Flo’s messaging and moderation standards. • Provide clear written feedback consistent with community standards and platform policies. Trends & Community Insight: • Monitor social conversations and news cycles for Flo-relevant content and emerging topics to inform community responses or content planning. • Share insights on user sentiment, platform conversations, and feedback loops. • Flag moments of risk or opportunity quickly and clearly. Work Culture Flo is a mission-led, product-driven team that moves fast, stays focused, and takes ownership from concept to impact. The culture values debate, shared decisions, craftsmanship, purpose-driven work, and raising the bar. Team members are serious about their work but not themselves, needing commitment, resilience, and drive for better health outcomes. Compensation & Benefits This is a daily rate contract position paid at £20.00 per hour. Contract workers do not receive the benefits listed for full-time employees. Diversity, Equity, and Inclusion Flo promotes inclusivity and equal opportunity hiring based on merit and skills. The company welcomes applicants from all backgrounds and identities.