ServiceNow Engagement Manager - Remote

Role: ServiceNow Engagement Manager

Locations: 100% Remote

Duration: 12+ Months Contract

Job Description:

• 7+ years of ServiceNow engagement management or equivalent.
• Provides client and delivery leadership, program governance, mentoring, and delivery accountability across ServiceNow implementations.
• Own all aspects of program governance and ServiceNow tailored delivery including value tracking, operating model set up and execution, change control and course correction.
• Exposure to ServiceNow platform and workflows including HRSD, WSD, Source-to-Pay, Finance & Accounting, IRM, LSD, ITSM, ITOM, App Engine, and future platform capabilities.

Client Responsibilities:

• Develop trusted relationships with executive sponsors, platform owners, and business leaders.
• Serve as Capgemini's primary engagement leader across ServiceNow programs and managed services.
• Facilitate executive steering committees, governance reviews, and strategic planning sessions.
• Translate business objectives into ServiceNow roadmaps and transformation initiatives.
• Advise clients on platform adoption, AI strategy, governance, operating models, and value realization.

EM Responsibilities include:

• Program governance
• Solution oversight
• Delivery quality assurance
• Risk management
• Business process transformation
• Platform adoption and change management

Accountable for:

• Multi-workstream delivery execution
• On-time and on-budget performance
• Resource utilization
• Delivery quality
• Executive reporting
• Drive adoption of emerging platform capabilities