Senior Premium Support Lead (Bilingual EN/PT)

Airbnb is seeking a Senior Specialist, Premium Support to join our Community Support team in Canada. You will provide exceptional end-to-end customer service for reservations, especially in the Luxury segment, handling complex cases with empathy and strong problem-solving.

The role requires fluency in English and Portuguese, 6+ years in multicultural hospitality customer service, and willingness to work evenings and weekends, with on-call duties and cross-functional collaboration.