Senior Customer Order Management Representative

Job Description:

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded
• Manages customer account activity, including customer order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions/issues
• Provides outsourced services relating to invoicing, reimbursement, and/or other services through liaison work, research, and problem/dispute resolution
• Supports process improvement initiatives
• Builds relationships with key business stakeholders to improve customer service collaboratively
• Communicates with customers regarding needs, questions, and concerns and troubleshoots issues
• Manages cases involving reporting, backorders, customer complaints, and pricing; processes product complaint and incident reports
• Supports general sales by analyzing account histories and coordinating internal resources
• Investigates and reports anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints
• Redirects customers to applicable in-house resources as necessary

Requirements:

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Demonstrated ability to work in a fast-paced, collaborative environment
• Highly motivated and able to work effectively within a team
• Strong communication skills with the ability to build solid relationships

Benefits:

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs