Pharmacy Technician, Retail Customer Care

Job Description:

• Handle incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries
• Verify and validate prescription information, including dosage, medication names, and patient details
• Document customer concerns, complaints, and prescription-related issues
• Provide guidance regarding prescription refills, medication adherence, potential drug interactions, and general medication information
• Access and update customer records and prescription data using computer systems and software applications
• Communicate with healthcare professionals, insurance providers, and pharmacies to verify, authorize, and process prescriptions
• Escalate complex or urgent issues to pharmacists or supervisors
• Monitor, track, and analyze call center performance metrics, including call handling time, customer satisfaction, and quality standards
• Stay updated on industry regulations, medication trends, and new pharmaceutical products

Requirements:

• Working knowledge of problem solving and decision-making skills
• Must be a resident and Licensed Pharmacy Technician in one of: Alaska, Arizona, Florida, Idaho, Illinois, Maine, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont
• Candidate must obtain Rhode Island Pharmacy Technician license (application and fee) upon hire
• Certified Patient Care Technician (CPCT) preferred
• Licensed Pharmacy Technician in Rhode Island or Massachusetts preferred
• Verifiable high school diploma or equivalent required
• Ability to work 40 hours per week

Benefits:

• CVS Health bonus, commission or short-term incentive program in addition to base pay
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being