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Part-Time Customer Service Associate I - South Independence
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Part-Time Customer Service Associate I - South Independence
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About the position
At Mid-Continent Public Library, we: Imagine. We inspire innovation through curiosity and exploration. Try new things. We empower what works and learn from the rest. Lead the way. We connect people to information, ideas, and inspiration. Welcome all. We embrace new perspectives and listen with humility. Everything we do, we do together. Position Overview The Customer Service Associate I is the first point of contact for customers and is responsible for providing exceptional customer service the majority of their time in-person at the desk and over the phone.
Responsibilities
Provides Customer Service in person and over the phone
Acts as a guide for customers in use of the library and its resources
Demonstrates use of technology and digital services to customers
Recommends materials to customers based on interests, needs and availability
Assists customers with library card accounts, including the receiving and recording of payment
Uses creative techniques in displays to reach browsers who do not approach staff
Delivers materials outdoors to customers who request curbside delivery
Contributes to the maintenance of the library collection
Processes library materials for customer access
Shelves library materials correctly and efficiently
Straightens and shifts library materials to ensure adequate space and a neat appearance
Requirements
High School Diploma/HiSet/GED Completion Required
Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
Ability to work effectively in a team environment.
Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
Strong ability to follow instructions and work as part of a team.
Reliable, punctual, and flexible with scheduling.
Good communication skills and the ability to stay calm under pressure.
Ability to work in a fast-paced environment and adapt to changing needs.
