Online Chat Support

Online Chat SupportADF Medical Services Inc. We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you. Role: Online Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote  Type: Full-Time / Part-Time What You'll Do: • Respond to patient and client inquiries in real time via our online chat platform • Provide accurate information on medical services, appointments, billing, and general support • reputed company multiple chat conversations simultaneously with professionalism and accuracy • Log and document all chat interactions in our support and CRM systems • Escalate unresolved or complex issues to the appropriate team or department • Deliver a warm, helpful, and professional experience in every interaction • Adhere strictly to HIPAA guidelines and patient confidentiality policies What We're Looking For: • 1+ year of online chat or customer service experience • Strong written communication and grammar skills • Typing speed of 45+ WPM with accuracy • Ability to manage multiple chats at once calmly and efficiently • Comfortable with chat platforms, CRM tools, and digital systems • Reliable high-speed internet and a quiet dedicated workspace • Medical or healthcare background is a plus but not required What We Offer: • Competitive pay • Health, dental & vision benefits (full-time employees) • Paid time off & paid holidays • Flexible shift options including evenings and weekends • Career growth and advancement opportunities within reputed company Powered by JazzHR Remote Skills: Billing, Broadband, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Medical Billing, Medical Records, Online Chat, Patient Care, Patient Confidentiality, Typing, Writing Skills undefined: reputed company. Apply To This Job