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New Overnight Customer Experience Representative, Advanced Services (F
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New Overnight Customer Experience Representative, Advanced Services (Fully Remote)
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Support key initiatives to improve customer experience metrics like ASAT and QA.
Develop subject matter expertise in Options and Margin trading to resolve technical queries.
What You’ll Do
Identify and analyze customer issues, providing effective solutions.
Utilize data analytics to spot trends and escalate findings.
Contribute to training and knowledge bases.
What You Bring
3+ years of customer experience in financial services, including active trader or trade desk experience.
Active Series 7 & 63; Series 3 & 4 a bonus.
Strong collaboration and de-escalation skills.
What We Offer
Performance-driven compensation with bonuses, equity, and 401(k) matching.
Best-in-class benefits, including 100% paid health insurance and lifestyle wallet.
Time off to recharge and parental leave.
Robinhood is a financial services company on a mission to democratize finance for all, using technology to build the future of finance. The company is a high-performing, fast-moving team with ethics at the center, offering challenging work and best-in-class benefits.
