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Fulfillment Warehouse Specialist
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Fulfillment Warehouse Specialist
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About the position
This role is for a Command Center Warehouse Specialist (Fulfillment Specialist) at TP, a leading global provider of digital business services. The company partners with prominent brands to optimize operations through advanced technology and sustainable business practices. TP has a global workforce of 500,000 across 300 languages and is committed to being a force for good in its communities and for its clients. The position requires the ability to track incoming and outgoing components, manage a trouble ticket system, understand safe packing procedures and shipping methods, and address technical problems efficiently. The role also requires adherence to work schedules, management directives, and company policies.
Responsibilities
Be organized and have the ability to accurately track all components both incoming and outgoing
Open and manage trouble ticket system for all requests
Be familiar with safe packing procedures and various shipping methods
Demonstrate a positive attitude at all times
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
Adhere to all work schedule assignments
Abide by and support management directives and adhere to all Teleperformance policies
Requirements
Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems
One year of Technical Support & Network service experience in a related field preferred
Knowledge of the Microsoft Office Products – Excel, Word and Outlook
Excellent verbal and written communication skills
Ability to work independently and multi-task
Ability to lift 40 lbs
Be detail-oriented and well organized
Strong customer service skills, confident at handling escalations in a calm and professional manner
Must be able to work onsite in Waterloo
Basic computer skills
Must be flexible to work any 5 days and any 8 hours between 9AM-8PM
Very good attendance habits
Excellent organizational and time management skills
Ability to work in a changing environment
High level of expertise in Teleperformance & client policies, tools, applications & practices
Strong Knowledge of the Microsoft Office Products – Excel, Word, and PowerPoint
Nice-to-haves
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy
Benefits
Comprehensive health benefits, which may include medical, vision, and dental
