Flipkart Telecalling Executive – Work From Home Job (2026)

The Flipkart remote Client Engagement team is hiring Telecalling Executives for order-related calls, customer queries, and post-purchase follow-ups. This position is open to male and female candidates and is suitable for freshers and candidates with up to one year of relevant experience.

Candidates who have passed Class 12th from a recognized board or hold a bachelor’s degree can check the eligibility criteria below and apply through the official application process before the closing date. The role is work-from-home, and the candidate would be expected to use Flipkart’s internal calling and CRM dashboard to log customer interactions, track call outcomes, and follow structured call scripts while maintaining a polite and professional tone throughout the conversation.

Job Description:

Key Responsibilities:

• Make outbound calls to customers assigned to you to check on order status, offers, or collect feedback.
• Clearly communicate to customers about products, ongoing offers, and services of Flipkart
• Answer customer questions and resolve simple issues during the call
• Accurately record call outcomes and client input in the CRM system
• As required, check customer order and account details
• Use approved call scripts and a professional conversational tone
• Meet daily and weekly call and conversion targets assigned.
• Always treat customer data with the strictest confidentiality
• Address any unresolved or complicated issues with the shift team leader

Eligibility Requirements:

• 12th pass from a recognized board or graduate degree
• Communication skills in Hindi and/or English
• Basic computer knowledge and experience with basic call/crm software.
• A smartphone or computer with dependable internet access
• Ability to work day or night shifts as needed

Key Skills:

• Good verbal communication and active listening skills
• Basic prior knowledge in telecalling or customer support (Not mandatory for freshers)
• Clear confident voice
• Comfort with basic computer applications and dashboards
• Quickly understand and respond to customer needs
• Patience and a positive attitude when doing repetitive calling tasks
• Good time management to achieve daily targets
• Ability to work independently with minimum direct supervision.
• Basic typing skills to accurately log call notes

Shifts:

• Day Shift: 10:00 a.m. - 5:00 p.m.
• Night Shift: 8:00 PM to 3:00 AM

Shift allocations are determined post-selection based on team and business needs at the time of onboarding.

Pay & Benefits

• Monthly salary of ₹28,000 – ₹32,000 (fixed), depending on the shift and role assigned
• Performance-based additional incentives tied to targets and conversion of calls
• 100% work from home (no daily commute) flexibility
• Structured training and onboarding support prior to taking live calls
• Experience working on the customer engagement process of a large e-commerce brand
• Performance reviews resulting in a defined growth path toward senior telecalling or team-lead roles

Who Should Apply

• Candidates seeking a real work-from-home job with a structure
• Freshers or recent graduates who want to start their career in customer service
• People comfortable working in a target-driven, call-based environment
• Self-assured speakers who follow structured processes and scripts
• Candidates available on a regular basis for either day or night shifts

Selection Procedure:

• Submitting application online
• Initial screening of resumes and profiles
• Telephonic or video interview round
• Verification of documents
• Final selection verification
• Formal training before handling live customer calls (if applicable)

Documents Required At Time Of Application/Selection:

• Resume Updated
• Photograph for passport
• Government-issued Aadhaar card or any other valid ID
• Requirements
• Active mobile no. and email ID

Application:

• Go to the Apply Now Button link given for this role
• Enter your basic details like name, mobile no., email ID, and qualification
• Upload the documents as indicated in the form
• Submit the application and wait for the recruitment team to confirm the next steps.