Job Description: Serve as the first point of contact for patients through onboarding, scheduling, and relationship-focused outreach Facilitate CHE completion in nephrology offices, clinics, or via telehealth Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments Make outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling Schedule telehealth CHEs for patients unable to attend in person Welcome new patients and collect concerns from existing patients Escalate concerns to RNs or Nurse Practitioners as appropriate Maintain accurate documentation and communicate patient updates to the care team Build trust, influence patient participation, and overcome engagement barriers Organize outreach by urgency and importance to maximize patient impact Function across both ES and CC capacities Requirements: High School Diploma or GED required Associate’s or Bachelor’s Degree preferred Prior IKC experience required (CC/ES) 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred Prior experience in a healthcare setting preferred Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Strong verbal and written communication skills Active listening and motivational techniques Highly organized, with excellent time management and follow-through skills Ability to work autonomously and collaboratively with care team members Must reside in Pacific or Mountain time zones Quiet, private home workspace with high-speed internet required Benefits: Comprehensive medical, dental, and vision benefits 401(k) match Paid time off PTO cash out Family resources EAP counseling sessions Hepace® access Backup child and elder care Maternity/paternity leave Professional development programs On-demand virtual leadership and development courses through StarLearning Full IT setup provided Flexible start time between 7:00–8:00 AM No nights or weekends
