Customer Support Executive ( International )

Handle inbound and outbound customer interactions through voice support channels. · Manage calls in high-paced semi technical environment while maintaining high service quality standards. · Resolve customer queries, complaints, and technical issues within defined timelines. · Diagnose and troubleshoot basic to intermediate technical issues using knowledge base. · Provide accurate information and effective solutions to customers. · Document customer interactions, resolutions, and follow-up actions in relevant ticketing tool. · Escalate unresolved issues to appropriate teams as per process guidelines. · Collaborate with internal stakeholders to ensure timely issue resolution. · Maintain professionalism and customer empathy during all interactions. · Adhere to company policies, compliance requirements, and operational procedures. · Required to work on Indian holidays