Customer Success Manager (New York)

<div>Are you a strategist who can deeply understand client needs and turn them into lasting partnerships?<br/><br/>A problem-solver who ensures every customer gets maximum value from their investment?<br/><br/>If so, we're looking for you to join our team as a <strong>Customer Success Manager</strong> - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.<br/><br/><strong>Tasks</strong><br/><br/><ul><li>Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.</li><li>Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.</li><li>Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.</li><li>Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.</li><li>Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.</li><li>Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.</li><li>Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.</li><li>Develop and execute strategic account plans to maximize adoption, retention, and expansion.</li><li>Share customer insights and feedback to influence product improvements and optimize the customer journey.</li><li>Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.</li></ul><br/><br/><strong>Requirements</strong><br/><br/><ul><li><strong>You are in love with the product:</strong> You have a deep passion for sales and technology and are eager to sell innovative solutions.</li><li><strong>You are in love with the narrative:</strong> You have an entrepreneurial spirit and are driven to achieve results.</li><li><strong>SaaS CSM Experience:</strong> You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.</li><li><strong>Bonus:</strong> Bonus points if you have experience working with HubSpot or Salesforce</li></ul><br/><br/><strong>Benefits</strong><br/><br/><strong>On top of a competitive salary, we offer the following benefits:</strong><br/><br/><ul><li>Macbook Air and iPhone</li><li>Fully paid phone subscription</li><li>Healthcare benefits plan</li><li>Meal vouchers</li><li>Awesome Introw merchandise</li><li>Team drinks and events</li></ul><br/><br/><strong>Ready to turn great relationships into long-term growth? Let's talk!</strong><br/><br/>Apply now and help us redefine the future of B2B partnerships.<br/><br/>Contact Kitti directly via LinkedIn: