Customer Service Representative, Bilingual – Spanish, Part-Time, Weekends
Job Description:
- Serve as the first point of contact for customers
- Complete call center representative functions effectively and professionally
- Receive and handle customer telephone questions and complaints
- Answer inbound calls in a timely manner
- Respond to customer inquiries and provide personalized customer service
- Manage and update customer profiles with customer status
- Coordinate with departments to achieve customer satisfaction
- Build customer loyalty by meeting customer expectations
- Evaluate customer problems and provide logical, lasting solutions
- File customer disputes in accordance with Regulation E
- Reply to corresponding emails
- Establish and maintain effective coordination with other departments and management
- Keep the supervisor informed of significant problems
- Correspond with the Fraud Department regarding potential fraudulent activity
- Maintain effective working relationships with the operations department
Requirements:
- Customer Service Experience
- English and/or bilingual English & Spanish
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time-management skills
- Must reside in the United States and be work authorized
- Transcard is unable to offer visa sponsorship
- Bachelor's degree preferred or equivalent work experience
- Availability for the specified Eastern Standard Time schedule: Friday-Sunday, 12pm-8pm EST
Benefits:
- Medical, Dental, & Vision benefits starting the first of the month following the month of hire
- 401(k) Match
- Paid Time Off
- Life-Disability Insurance
- Additional benefits ('and more')