Customer Happiness Representative, Seasonal, Part-Time
Job Description:
- Provide customer service via email, phone, and chat to resolve inquiries and issues
- Build and maintain positive customer relationships
- Conduct customer outreach and follow-ups
- Maintain accurate records of customer interactions
- Monitor customer feedback and identify improvement areas
- Collaborate with cross-functional teams to meet customer needs and improve processes
- Assist with customer happiness team projects, including research or system development
Requirements:
- Exceptional written and verbal communication skills
- Empathetic problem-solving ability
- Customer service experience via email, phone, and chat
- Ability to build long-term customer relationships
- Proactive process-improvement skills
- Availability for 10–30 hours per week
- Weekend partial availability preferred
- Resume and cover letter required
- Sample response to the specified client prompt required
Benefits: