Job Description: Determine the root cause of aging invoices using problem-solving and critical-thinking skills Leverage system functionality and established processes to resolve aging invoices Work within established procedures and adhere to quality guidelines Escalate complex issues to senior team members and/or leadership Contribute ideas for process improvement Develop professional relationships with internal and external customers Maintain open lines of communication and build rapport through timely, professional service Investigate account issues and respond to customer inquiries Collaborate with internal teams to resolve invoice disputes and improve payment outcomes Continue developing collections-process skills and knowledge Perform other duties according to team and/or country-specific requirements Requirements: High School Diploma or GED equivalent Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience Bilingual French requirement French language proficiency required (spoken and written) Proficient in Microsoft Office Suite of programs (preferred) Effective and flexible communication skills (preferred) Strong customer service and interpersonal skills (preferred) Critical thinking skills and demonstrated ability to use own judgement and make sound decisions (preferred) Ability to work in fast-paced, professional, and deadline driven environment (preferred) Values a diverse and inclusive work environment (preferred) Benefits: Three medical plans Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Career development, networking, and team-building opportunities