Call Centre Trainer / Learning & Development Facilitator – Pretoria North, Pretoria

As a Call Centre Trainer in Pretoria North, you'll be the go-to person for new agents joining customer service teams, especially in the busy Rosslyn industrial area or local retail hubs. Your day involves teaching new hires everything from company products (like vehicle parts or retail goods) to how to handle customer queries and complaints with a smile. You'll lead training sessions, conduct role-plays, and monitor live calls to give feedback, ensuring agents meet service standards. This role demands excellent communication, patience, and a knack for explaining complex information simply. You'll often work standard office hours, but some roles might involve shifts to cover training for different call centre teams. Growth potential includes moving into quality assurance or team leader positions.