Call Centre Agent – Lyttleton, Pretoria

As a call centre agent working out of the Lyttleton and Centurion area, your day revolves around handling inbound and outbound calls for clients in sectors like retail, insurance, property management, and domestic services. You'll greet customers, log queries, resolve complaints, and escalate issues where needed — all while keeping your call handling time tight and your tone professional. Most Centurion-based call centres run on a shift roster, so you could be working mornings, afternoons, or rotating weekends. You don't need a degree to start — a matric certificate, clear speech, and a reliable attitude go a long way. Many agents in this area move up to team leader or quality assurance roles within 12 to 18 months. If you're based in Lyttleton, you're well-positioned to reach Centurion's growing BPO hub without a long commute, which employers genuinely value.