Airbnb Premium Support Customer Specialist

Elevate the customer experience at Airbnb as a Premium Support Customer Specialist in Ireland. This full-time role demands high-level bilingual service in English and French. As a CS Specialist in Premium Support, you will manage intricate customer cases and engage with users and internal teams, ensuring seamless interactions.

With a minimum of three years in customer service roles, particularly addressing high-profile clientele, you'll need strong problem-solving skills and proactive service delivery. Flexibility and adaptability will be crucial as you navigate the evolving demands of this position. Key Responsibilities:

• Provide top-tier support through varied communication channels
• Ensure complete resolution of complex customer issues
• Personalize approaches and anticipate guest needs
• Document best practices for team knowledge
• Collaborate across teams to enhance service delivery Requirements:
• Minimum 3 years in customer service with hospitality preferred
• Bilingual proficiency in English and French mandatory
• Experienced with technology platforms and CRM systems
• Willingness to adjust to changing schedules
• Excellent listening and interpersonal skills Utilize your skills in customer service and analytics to make a significant impact at Airbnb.